Grow with your Dreams
At Growmart Mercantile, we prioritize a fair and streamlined approach to addressing any customer disputes or grievances. Our Redressal Committee is tasked with handling these matters promptly and impartially.
Composition of the Redressal Committee:
The Redressal Committee comprises professionals from diverse departments within Growmart Mercantile. Committee members are chosen for their expertise and commitment to ensuring customer satisfaction.
Responsibilities of the Redressal Committee:
Managing Complaints: The Redressal Committee is responsible for receiving and documenting customer complaints and grievances concerning our products, services, or any interaction with Growmart Mercantile.
Investigation: Upon receiving a complaint, the Redressal Committee conducts a comprehensive inquiry, gathering pertinent information via customer contact, transaction record review, and departmental consultation.
Resolution: Following the investigation, the Redressal Committee identifies an apt solution to address the complaint. This could include issuing refunds, offering replacements, or implementing other corrective measures as needed.
Communication: The Redressal Committee promptly and clearly communicates the complaint resolution to the customer. Should further information or clarification be necessary, the committee may engage the customer in further dialogue.
Documentation: The Redressal Committee records all received complaints and their resolutions for future analysis. This aids in identifying recurring issues and implementing preventive measures.
Contacting the Redressal Committee:
To report a complaint or grievance to the Redressal Committee, reach out to us at admin@growmart.biz. Please provide detailed information, including order numbers or transaction details, to help us address your concern effectively.
Confidentiality:
The Redressal Committee ensures strict confidentiality regarding all complaints received. We uphold customer privacy and refrain from disclosing sensitive information without their consent, except when mandated by law.
Conclusion:
The Redressal Committee ensures Growmart Mercantile's commitment to top-tier customer service, handling concerns fairly and transparently to exceed expectations of our esteemed customers.